Convergent Billing
SunTec Convergent Billing solution provides a single billing system for multiple services of a service provider. The solution can integrate charging information from voice, video, data or content services and can help the service provider to generate a single bill, covering a 360 degree view of customer relationship. The solution offers flexible options to define billing cycles and bill-to-party details, and can customize the bill depending on customer specific parameters. Integrating multiple services such as voice, video and data into a single bill offers the potential for increased customer retention and satisfaction. Moreover, it simplifies payment issues by integrating several bills and enables customers to benefit from bundled services, value-based pricing, and usage volume discounts. This way, the solution contributes towards the customer centricity and operational efficiency of the service provider. Features offered by this solution include:
- Single bill for video, voice and data services
- Prepaid and post paid convergence
- Scheduled and hot billing
- Online bill presentation and payment
- Self -care support
- Bill shock prevention
- Interfaces with payment authentication platforms
- Multi-language, currency and exchange rate support
- Tax computation and Invoicing
- Payment follow ups and credit control
- Revenue reporting and analysis