SharePort Operations
Streamlined Pricing, Billing and Settlement
The business equations are changing for port operators. Containerized trade is gaining prominence across the globe. With a liberalized market, influx of private players and increasing regional competition, port management activities are on a flourish across the globe. There is now an increased need for process standardization, which is aimed at better customer centricity, operational efficiency and compliance to maritime standards. These recent developments imply a major change in strategy for port operators – they now need to attract and retain their customers with attractive prices, and at the same time, keep an eye on profitability.
Based on individual contract terms, port operators now need to offer price differentiation to customers, based on the value they bring in. A centralized and flexible IT infrastructure is the key to achieve business ends -- like the ability to offer personalized charges and discounts -- which in turn, ensure customer satisfaction and retention.
SunTec's solution helps port operators by centralizing their pricing and billing operations in vessel as well as cargo operations, and enables them to produce a single bill for customers. It supports real-time and batch-mode invoicing, customer management, transparent reconciliation and credit control.
Salient features of the solution:
- Contract management for personalized prices on business guarantees
- Advice processing for different 'bill-to' parties
- Error correction and re-pricing of advice feeds
- Customer management to define customer profiles and hierarchies
- Invoice processing for both cash (in real-time) and credit customers for selected, or the entire priced activities
- Invoice generation and delivery preferences based on invoice types
- Payment and credit control, to ensure conformity to credit limits
- Interfaces with financial management and cash payment systems to capture the payment details
- Security management in billing operations
