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Advanced Meter Data Management and Billing
Automated meter networks have provided the much sought-after competitive edge and operational efficiency for modern utility service providers by avoiding error-prone and time-consuming manual processes, which had very often resulted in revenue leakage. They help service providers become customer-centric by offering personalized services and differentiated pricing to different groups of customers or even individual customers, based on real-time customer consumption data.
But the service providers are left with another hurdle -- converting the data from the automated meters into useful information. SunTec’s solutions enable Utilities to capture information about individual customers comprehensively, deliver the right data to the right system at the right time, near real-time visibility of their network, consumption and outages, and unparalleled granularity in analysis and forecasting.
They excel in improving customer retention by introducing consumption pattern-driven packages and pricing plans. By offering end-to-end revenue management, preventing revenue losses and employing timely revenue realization, revenue management and error-free billing, our solutions facilitate truly convergent billing operations across gas, electricity and water services of service providers.
Salient features of the solutions:
- Full-featured business rule-driven solutions
- Meter data management, customer management, workflow management, consumption-based charging, consolidated billing, payment accounting, reporting and revenue settlement
- Scalable billing engine for carrier-grade environments supporting huge customer bases
- Proven transaction processing core that has been benchmarked in excess of 1,000,000 records per minute
- GUI-driven configuration and rule-based data processing enables Utilities to adapt business processes to changing local market rules, regulatory and environmental requirements
- Open and scalable technology platform that allows easy integration into existing system landscape
- Fault and complaint management
