December 21 2015: The days when telecoms have legions of people working in administrative and sales roles are fast drawing to a close. The telecoms industry is now embroiled in a new era that calls for a new kind of telecoms. Facing intense competition from online players in digital services, telecoms need to urgently cut costs and improve the customer experience.

Read more on the article here – http://www.telecomlead.com/oss/telecoms-can-cut-costs-customer- experience-digital-era-66167