10 August 2016: SunTec Business Solutions, a leading provider of customer experience orchestration technology, today announced the hire of Infosys senior executive, Amit Dua as the new Global Head of SunTec’s Client Facing Group. Based in London, Dua has over 20 years of experience in the Banking, Financial Services and Insurance (BFSI) domain. At Infosys, he was instrumental in expanding Finacle’s footprint to support 848 million customers worldwide. Dua was also responsible for doubling its revenues across Europe, Middle East and Africa (EMEA) within three years.
SunTec CEO Nanda Kumar announced the hire as part of his plans to continue the company’s dominance in the revenue management space. Amit Dua’s appointment from a major rival is a sign of intent from SunTec to acquire market share for its technology during these challenging times for the financial services industry in the face of increased customer expectations and regulatory pressures.
In the next five years, the global banking industry will undergo a series of tremendous change. From its experience working with leading banks such as HSBC, ING and Mashreq Bank, SunTec believes there are three core challenges established banks should address to remain relevant in the eyes of their customers. These are customer expectations, regulatory pressures and competition from FinTech rivals.
Customer expectations: Customers will be asking for products on the go and banks needs to deliver it at near real-time speeds to the channel they prefer. Currently, banks find it extremely difficult to match the product delivered to customer expectations.
Regulatory Pressures: As regulatory requirements continue to increase, banks need to find a way to reduce spend to become compliant as it is taking up budget traditionally spent on business-enhancing projects.
Read more on the press release here – http://www.bobsguide.com/guide/news/2016/Aug/10/suntec-hires-former-infosys-senior-executive-amit-dua/