January 18 2016: Lafferty News talked to Max Speur, COO of SunTec Business Solutions, about how digital banking will compete and cooperate with traditional banking. The interview was a result of a techUK conference in London on the future of banking that Max recently attended.
The key to any bank’s survival in the future of banking will be what Max calls ‘omnichannel orchestration’ — the focused incorporation of digital, physical and any other form of interaction a customer might have with a bank. Max describes the approach to omnichannel banking as primarily a customer-centric approach.
Read more on the interview here .