ShareCommunications, Media and Entertainment (CME)
File size: 444 KBDuration: 7.12 min
As voice, data and video services have been essentially reduced to the level of commodities, several communications service providers are left with little choice to offer service differentiation. Mostly, in these cases, the pricing and billing systems might have been designed in pseudo-monopolistic environments which are too rigid to support flexible pricing. As a result, there is significant customer churn, especially among the high-value customers. This podcast demonstrates how a Loyalty Engine enables service providers -- both incumbents and new entrants -- to analyze, categorize and determine churn factors, retain and attract high-value customers.
File size: 4.3MBDuration: 8.04 min
Business and technology leaders are exploring the myriad possibilities of introducing video services and new pricing strategies to increase revenues and customer stickiness. This podcast aims at characterizing the prevailing business environment and explaining the root cause why most service providers are unable to offer competitive video rental service. Subsequently, it explains how service providers can overcome these hurdles and grow revenues from Video Rentals, IPTV, VOD or Pay Per View and ensure success.
File size: 3.76 MBDuration: 4.58 min
Nearly every service provider is offering VoIP as a cost effective alternative to traditional telephony. Consumers have embraced VoIP and service providers are already profiting from it. However, there are still opportunities to squeeze even more profit out of VoIP. This podcast explains how Retail and Wholesale VoIP service providers can maximize profits from their VoIP service offerings.
