ShareSuccess Stories - CME
Tellumat partners with SunTec to provide innovative billing solution for SME telecom operators
"Owning a billing system is quite expensive for networks with fewer than about 100,000 subscribers, and has been a barrier to new entrants in the market such as the under-serviced area licensees. Several of these operators have been struggling to create viable businesses based on much lower subscriber numbers. SunTec’s TBMS-T helped us materialize our dream to offer an affordable and flexible hosted billing solution to SME telcos. With this service bureau, we hope to help new entrants into the market. Thus, increased competition will lead to better, diverse services and lower prices for all."
Geoff Carey,
Managing Executive, Wireless SBU, Tellumat
SunTec’s TBMS-T enabled Tellumat, the leading South African telecom equipment supplier, to provide an innovative and flexible hosted billing solution for SME telecom operators. The customer-centric, highly configurable solution also empowered service providers to concentrate on their core operations, and to leverage the high-performance BSS system with reduced OPEX and CAPEX.. Read more
SunTec's TBMS-T helps Bakrie Telecom lure CDMA customers with innovative service packages
"At Bakrie Telecom, we are highly committed to a fast, credible, reliable and satisfying delivery of connection and services to our customers. With the right choice of partners, we are able to grow up and escalate ourselves by at least 89% YOY. SunTec has helped us realizing our commitment on time."
Hilal Achmad,
GM, IT, Bakrie Telecom
Bakrie Telecom is Indonesia's first fixed wireless telephone and wireless data service provider. They introduced Indonesia to CDMA networks using RUIM technology. With TBMS-T implementation, they could ensure customer delight and conquer competition by introducing new promotional plans quickly. They could also offer customer-centric, usage-based pricing plans for their new services, using SunTec’s product. Read more
HITL enhances customer satisfaction with SunTec’s TBMS-T
"Our customers expect special pricing programmes for inter-product usage and they want bills to be accurate and highly detailed. TBMS-T had the flexibility we needed to provide for all these complex and ever-changing pricing parameters. Now we are equipped to respond quickly to the needs of our customers with competitively-priced product bundles and other value-added services that help us reduce churn and increase customer ownership."
Sudesh Sharma
DGM-IT
HITL
SunTec's TBMS-T provided billing accuracy and customer satisfaction to HITL, the first basic telephony services provider for the Punjab state of India, by enabling them to adapt to the ever-changing pricing and tax-tariff regulations and empowering them to retain customers. Moreover, TBMS-T implementation enabled HITL to launch competitively priced product bundles and value-added services quickly and also normalized their revenue streams. Read more
Cable One counts on SunTec for convergent VoIP billing solution
"This is a win-win situation for Cable One and SunTec! I am extremely pleased with the outcome of the implementation. SunTec’s commitment to quality and timelines at competitive price is remarkable."
Kishore Reddy
Director of Voice Services
Cable One
Cable One, a top cable and internet services provider of the US, wanted to furnish a consolidated triple-play bill to its customers. SunTec's TBMS-T enabled them to achieve this business requirement and much more. It provided the client a convergent rating and billing solution to address various issues like mediation, pricing, billing and customer care, and also to interface with inbound and outbound systems. Cable One could launch their voice services without any hitch, using SunTec's product suite. Read more
@Home (Essent) partners with SunTec for true convergence
@Home (formerly Essent), a key player in the Dutch cable industry, replaced its legacy systems with a convergent pricing and billing management solution -- SunTec's TBMS-T – to rate, price and bill its Centrex, VoIP and cable TV services. Our product suite enabled @Home to introduce attractive marketing plans with product bundling options quickly, to the delight of their customers. Read more
SunTec delivers multifold raise in transaction processing speed for one of the largest cable services company in USA
"We've been impressed by SunTec's dedication in responding to issues and concerns. While software is important, it is the combination of the software and the people that delivers success."
Post-implementation, the leading communications service provider could provide a consolidated online bill across multiple services to its customers. SunTec's TBMS-T enabled the client to launch their VoIP services and minutes-based special promotional plans. Moreover, their pricing and billing function was made flexible enough to allow bundling of product offerings, enabling them to cross-sell based on their customers' needs, and in turn, to ensure customer satisfaction. Read more
Europe's ICT specialist finds future-proof, flexible billing infrastructure for Premium
Rate Services in SunTec’s TBMS-T
"With TBMS-T, we are getting the best of both worlds – a sophisticated system that can handle high volumes and our multi-dimensional requirements, with the scalability that makes it cost-efficient for small environments as well as for larger ones. By enabling us to manage rating and billing for our Premium Rate Services, SunTec’s product has helped us realize revenue from every single transaction."
SunTec’s client
SunTec's client is Europe's leading provider of high-quality telephone, internet and television services and products. TBMS-T replaced the client’s legacy system and empowered them with a flexible and scalable billing infrastructure, which enabled them to effectively manage the transaction rating and billing process for Premium Rate Services in their Call Media Division. Integration with third-party systems was made easy by SunTec's product, and it also ensured efficient revenue settlement for the client. Read more