ShareTBMS Customer care
Customer relationship maintenance system
TBMS Customer Care system is a highly configurable and flexible module designed to manage the service provider’s customer relationships efficiently. In TBMS, each customer is treated in a unique way. Depending on his/her relationship with the institution, the customer care module helps attach standard or personalized pricing tariffs to the customer. Hierarchical customer creation and maintenance give the flexibility to bill at any level of the customer hierarchy. The salient features include:
- Manages complex multi-level customer hierarchies
- Capturing and maintenance of customer and account information
- Support for multiple payment modes
- Invoices issued in the currency chosen by customers
- Provision to pool customer’s charges
- Association of personalized price plans and credit limits
- Review and approval of invoices at customer level
- Enquiry features to view customer information
- Web self-care to view usage, invoice, payments and payments outstanding details
- Easy migration of customer and account information from any legacy system
