TBMS Workflow
End-to-end workflow management
TBMS Workflow is a GUI-based tool that defines, prioritizes, schedules and monitors the workflow for performing various activities like service provisioning, resolving exceptions, fault repairing and dispute handling, and in turn, reduces time consumption and errors in the process. It enables end-to-end automation of business processes. The salient features include:
- Graphical definition of business processes, workflow, tasks, decisioning, resource routing and validation rules
- Context-based manual/automatic workflow routing, re-routing, escalation, branching and monitoring
- Support for parallel, semi-parallel and sequential workflows
- Resource scheduling and task monitoring
- Mail alerts and messages-driven task scheduling and status reporting
- Comprehensive reporting, dispute settlement and project management features
- Interfaces with third-party systems