Is Buy Now Pay Later (BNPL) Becoming A Crowded Space?

By Surag Ramachandran, Associate Vice President – Marketing

The Buy Now Pay Later (BNPL) payment model witnessed rapid growth in the USA. In a report on BNPL and Credit Risk, Aite-Novarica observes that 37 percent of BNPL users feel that it was the only way they could afford to buy what they wanted.1 Further, according to Mercator Advisory Group, U.S. volumes of BNPL is expected to cross USD 100 million annually by 2024.2

Growth in this segment is enabled by a growing range of BNPL options that include instalment loans of one year or longer, apps with shopping opportunities, short term pay in plans, and so on. This has led to customers adopting new payment modes at checkout both online and in-person.  Apart from the U.S., effectively every large and midsize merchant in developed economies, has launched, is in the process of launching, or has considered introducing a BNPL solution in recent years.

Andrew Walduck, the Chief Operating Officer of Latitude Financial Services attributes the surge in this space to the transparency and other benefits it offers. He said, “People like the transparency of no added fees, and a pre-determined instalment plan helps them budget.”

Given the convenience it offers, BNPL payment options are no longer just limited to the checkout page. Merchants are gradually endorsing BNPL on their homepages and on individual product pages and seizing consumer interest quite early in the buying journey. Additionally, with online lending changing the borrowing culture, fintech providers introduced payment-as-a-service, thus, prompting banks to restructure their lending process.

While the BNPL segment is still witnessing growth, there are also instances of it getting increasingly crowded with players. BNPL leader Klarna lost about 85% of its valuation in a year, while its main competitor, Affirm,  also witnessed a tumble in its stock value.3

To stay relevant, banks must ensure quick innovation in lending, and they must do so in a cost-effective manner. A cloud strategy and a robust revenue management system will be crucial to evaluate customer risk profile and enable key decisions such as enrolments for lending. SunTec has collaborated with AWS to offer cloud-native applications that help clients improve customer experience and drive revenue growth. Organizations across industries can leverage SunTec Xelerate on AWS cloud and take advantage of the cost, resilience, high-performance, advanced security, scalability, and agility even while handling large volumes of customer and transaction data.

More than 125 customers across industries and geographies leverage the micro-services and API based, SunTec Xelerate platform and our products for their digital transformation projects across pricing, billing, loyalty, deals, offer management, partner monetization, and tax management. SunTec Xelerate platform and our products enable organizations to create and bundle products, services, and offers for any customer segment, adopt relationship-based pricing strategies, and optimize billing processes. Our solutions also enable banks to offer customized products, create and configure specific offers, manage partner products, and track the revenue and profitability of all products.

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