SunTec

April 22, 2021 7:00AM EST | 12:00PM GMT | 4:30PM IST | 7:00PM SGT

ABOUT SUNTEC CONFLUENCE

SunTec Confluence 2021 is a leading thought leadership event conducted by the leaders in relationship-based pricing and billing. In its eighth year, SunTec Confluence has become a leading platform for industry and business experts, technology evangelists, C-Suite leaders, and leading analysts from the world’s leading banks, financial services institutions, communication & travel majors, analyst and research advisory firms, and technology and consulting companies.

THEME

CONSCIOUS. CREATIVE. CONNECTED.

As economies emerge from the pandemic and businesses slowly revive, the same rules of a few months earlier will not apply. Enterprises need to be more conscious of changing customer behavior, economic activities and risks, be creative in terms of hyper-personalizing products, nurturing trust and confidence and even more connected to differentiate and serve customers, to enhance delight.

AGENDA

  • TIME (EST)
  • 7:00AM – 7:20AM
  • 7:25AM – 8:15AM
  • 8:15AM – 8:30AM
  • 8:30AM – 9:15AM
  • 9:15AM – 9:35AM
  • 9:35AM – 10:15AM
  • 10:15AM – 10:45AM
  • 10.00AM – 10.20AM

SESSION

Fireside Chat: Value Creation in a Turbulent World
Founder & CEO of SunTec Business Solutions
Managing Editor of Bankless Times

SESSION

The New Goal Post for Digital Transformation – Customer Experience Transformation
Executive General Manager at the Commonwealth Bank of Australia
Lead – Business Consulting Practice for Financial Services at EY
Global Head of Banking, Strategy and Solutions at Cognizant

SATHISH CHANDRAN
(Moderator)

President and Global Head – Demand Fulfillment Group, SunTec Business Solutions

SESSION

Talk: Reimagining for Relevance
Managing Director and Group Head of Big Data/AI and Consumer Banking Technology at DBS Bank

SESSION

Hyper-personalization – The Rule for Thriving in the Changing World
Vice President & Senior Partner, Asia Pacific Banking Leader, IBM Services at IBM
Director of Pricing and Billing at HSBC
President – Products, Alternate Channels and Customer Experience Delivery at Kotak Mahindra Bank Limited

MADHUR JAIN
(Moderator)

SVP & Global Head, Solution Consulting, SunTec Business Solutions

SESSION

Keynote: Creating the Cognitive Bank
General Manager, Global Banking Industry at IBM

SESSION

Eco-system for Innovation and Value Creation – To Compete or Collaborate
Head of Corporate Products, Services & Innovation at TD
Senior Analyst at Aite Group
CEO of FNB Commercial Banking

AMIT DUA
(Moderator)

President and Global Head – Client Facing Groups, SunTec Business Solutions

SESSION

Talk: What Does a Conscious, Creative, Connected Future Look Like?
Advisor, Author and Futurist

SESSION

Breakout Session: Accelerate Digital Transformation with Hybrid Cloud

Anthony Mwai

Business Development Manager, IBM

MADHUR JAIN

SVP & Global Head, Solution Consulting, SunTec Business Solutions

TIME (EST)

SESSION

SPEAKERS

7:00AM – 7:20AM
Fireside Chat: Value Creation in a Turbulent World

NANDA KUMAR, Founder & CEO of SunTec Business Solutions

TONY ZERUCHA, Managing Editor of Bankless Times

7:25AM – 8:15AM
The New Goal Post for Digital Transformation – Customer Experience Transformation

JAMES FOWLE, Executive General Manager at the Commonwealth Bank of Australia

STEVEN REITER, Lead – Business Consulting Practice for Financial Services at EY

SONEEL RAJ, Global Head of Banking, Strategy and Solutions at Cognizant

Moderator: SATHISH CHANDRAN, President and Global Head – Demand Fulfillment Group, SunTec Business Solutions

8:15AM – 8:30AM
Talk: Reimagining for Relevance

SIEW CHOO SOH, Managing Director and Group Head of Big Data/AI and Consumer Banking Technology at DBS Bank

8:30AM – 9:15AM
Hyper-personalization – The Rule for Thriving in the Changing World

GAYATHRI PARTHASARATHY, Vice President & Senior Partner, Asia Pacific Banking Leader, IBM Services at IBM

DEBASHIS KAR, Director of Pricing and Billing at HSBC

PUNEET KAPOOR, President – Products, Alternate Channels and Customer Experience Delivery at Kotak Mahindra Bank Limited

Moderator: MADHUR JAIN, SVP & Global Head, Solution Consulting, SunTec Business Solutions

9:15AM – 9:35AM
Keynote: Creating the Cognitive Bank

LIKHIT WAGLE, General Manager, Global Banking Industry at IBM

9:35AM – 10:15AM
Eco-system for Innovation and Value Creation – To Compete or Collaborate

JO JAGADISH, Head of Corporate Products, Services & Innovation at TD

ENRICO CAMERINELLI, Senior Analyst at Aite Group

GORDON LITTLE, CEO of FNB Commercial Banking

Moderator: AMIT DUA, President and Global Head – Client Facing Groups, SunTec Business Solutions

10:15AM – 10:45AM
Talk: What Does a Conscious, Creative, Connected Future Look Like?

MARK STEVENSON, Advisor, Author and Futurist

SPEAKERS

SunTec Confluence 2021 will host industry thought leaders, technology evangelists, visionaries, C-Suite executives, and leading analysts. Meet some of our key speakers.

Debashis Kar

Director of Pricing and Billing at HSBC

Enrico Camerinelli

Senior Analyst at Aite Group

Gayathri Parthasarathy

Vice President & Senior Partner, Asia Pacific Banking Leader, GBS APAC at IBM

Gordon Little

CEO of FNB Commercial Banking

James Fowle

Executive General Manager at the Commonwealth Bank of Australia

Jo Jagadish

Head of Corporate Products, Services & Innovation at TD

Likhit Wagle

General Manager, Global Banking Industry at IBM

Mark Stevenson

Advisor, Author and Futurist

Nanda Kumar

Founder & CEO of SunTec Business Solutions

Puneet Kapoor

President – Products, Alternate Channels and Customer Experience Delivery at Kotak Mahindra Bank Limited

Siew Choo Soh

Managing Director and Group Head of Big Data/AI and Consumer Banking Technology at DBS Bank

Soneel Raj

Global Head of Banking, Strategy and Solutions at Cognizant

Steven Reiter

Lead – Business Consulting Practice for Financial Services at EY

Tony Zerucha

Managing Editor of Bankless Times

MEET OUR PANEL CHAIRS

Amit Dua

President and Global Head – Client Facing Groups at SunTec Business Solutions

Madhur Jain

SVP & Global Head – Solution Consulting at SunTec Business Solutions

Sathish Chandran

President and Global Head – Demand Fulfillment Group at SunTec Business Solutions

TITLE SPONSOR

WHY ATTEND?

Interact

Join over 200 C-level executives and leaders from more than 50 leading organizations representing financial services, telecom and travel industries

Insights

5 sessions with speakers from across the globe sharing insights and the latest industry trends

Engage

Connect and set up 1:1 meetings anytime during the event

CONFLUENCE OVERVIEW

Keynote Session

Gain thought-provoking insights on how organizations can navigate the changing business landscape and accelerate digital transformation to be more connected to their customers.

Panel Discussions

Join digital roundtable discussions with the industry’s brightest minds on topics such as hyper-personalization, ecosystem monetization and digital transformation.

Customer Stories

Re-imagine possibilities and hear some transformation success cases.

Landscape

Get your questions addressed LIVE or access the sessions on-demand, as well as receive supporting resources to help you along your journey.

Networking

Surpass geographic boundaries and virtually exchange business cards with key industry contacts.

INSIGHTS

Ikea recently acquired a 49 percent share in their long term banking partner Ikano Bank with the intent of offering consumer banking services online and within their stores.
In the new digital economy, customer trust will be the differentiator between business success and failure. Given the disruption of the last year, it is now fairly evident that digital transformation is a critical driver of business resilience and growth.
Empathy or the ability to empathize with others is one of the most crucial factors that decide a person’s emotional intelligence and how they interact with others.
Please email us at marketing@suntecgroup.com , should you have any queries about SunTec Confluence 2021. We’d be glad to help.