Enable superior customer engagement
Xelerate’s total relationship loyalty programs enable your bank to establish a 360° view of the customer by looking holistically across multiple dimensions such as customer relationship value, relationship tenure and product ownership and usage. It allows you to take into account the end-to-end customer relationship while creating a loyalty plan, right from plan definition, computation to redemption.
Segment your customers accurately and choose multiple reward types and personalise them for each and every customer. Deliver a “fair deal” to your customers and create superior experiences to create loyalty and eventually lead to larger share of customer wallet.
Increase average revenue per customer
With Xelerate®, you can pre-empt what your customer actually needs, with greater visibility into fees and rates. It provides flexibility to design and launch various loyalty programs, as an extension of fees calculation, thus increasing customer wallet share and satisfaction.
Xelerate provides flexibility to define rewards in multiple ways and accumulate through multiple avenues. Reduce cost overruns through pre-campaign cost-benefit analysis and plug revenue leakage by real-time tracking of the program. This way, your loyalty programs can impact both top and bottom lines directly
Bring in agility to your customer retention strategies
Xelerate is highly flexible and can be easily integrated with multiple customer channels, including branches, websites, tablet devices and mobile devices. The transaction processing engine can be scaled up to handle billions of transactions as well as surges in customer volume or product offerings. It allows your bank to implement effective customer retention strategies across various lines of business and complex account hierarchies.
Xelerate has a service- orientated architecture (SOA) that allows for seamless integration with existing legacy systems reducing time from construction to launch of loyalty schemes.
Our offerings, tailored for your industry
Create a holistic customer experience across channels, backed by highly targeted offers and better lifetime value management. Enhance profitability, reduce risks.
Digital and Communications Services
Monetise digital services. Orchestrate valuable customer experiences. Get ready to lead in the digital economy.
Respond faster to customer needs. Deliver a consistent experience, no matter the touch point. Make customer centricity your competitive edge.