The Need for Hyper-Personalization in the New World
New age competition have led customers to expect a highly personalized omnichannel experience. For banks and financial service companies, hyper-personalization represents a window of opportunity to stay ahead of the curve, delivering true value to customers. Listen to insights from Madhur Jain, SVP & Global Head, Solution Consulting, SunTec, Puneet Kapoor, President – Products, Alternate Channels, and Customer Experience Delivery, Kotak Mahindra Bank Limited, Debashis Kar, Director of Pricing and Billing, HSBC, and Gayathri Parthasarathy, Vice President & Senior Partner, Asia Pacific Banking Leader, IBM Services at IBM.
Duration: 17:40 minutes