The global banking industry and especially retail banking is undergoing significant change that is driven by several factors. These forces of change include rapid advances in digital technologies, increase in competition from new quarters and rising customer expectations that cannot be met through current ways of working. Add to this the market disruption that has been caused by the volatile environment due to the COVID-19 pandemic.
How can retail banks then reinvent themselves to remain relevant? From deep listening to agility, discover the combination of capabilities that banks need to deliver hyper-personalized experiences to customers.
In this eBook, you will discover:
- Why there is a need for new purpose-driven leadership
- The role of automation and data-driven insights
- Holistic “Business Experience” that goes beyond customers