SunTec

SunTec Solutions for Financial Services

Simplifying Digital Transformation

SunTec Xelerate provides financial organizations with the agility and scalability to digitally transform their offerings and reap immediate benefits of product innovation, customer experience management and real-time analytics.

The Transformation Journey Has Just Begun

Banks have spent a lot of money on the customer facing layer, which results in improved customer ratings. But most of them are still unable to utilize data to provide innovative products and personalize the customer experience.

A big impediment to owning the customer experience is the “speed to market” which remains a challenge for most banks.

In today’s scenario, banks face unorthodox competition from the likes of Google and Facebook, to name a few. To remain the choice of customers and be competitive banks must aggressively adopt the digital route and transform their go to market approach.

The Challenges

Legacy Core Replacement

Complex infrastructure, high risk, high rates of failure

Traditional Product Based Business Model

A need to change to a customer focused organization with products designed to meet customer needs and requirements

Time to Market

With increasing pressure launch new products quickly, banks need to manage their offerings effectively

Digital Savvy Customer

Today’s customers demand faster processes, more options and better experience

Expanding Competitive Landscape

BigTech & FinTech's foray into the banking world has added to the pressure on banks to own the customer experience

Adoption of Open Banking

Lowers entry barriers, need for innovative products, monetizing and managing ecosystem

How SunTec Simplifies Your Transformation Journey? (Financial services)

  • Adopt digital transformation without replacing your legacy core systems: Add customer engagement capabilities by ‘hollowing out customer engagement functions’ and managing it as a horizontal cross-enterprise layer.

  • Transition from being product-focused to customer-first:
    Get end-to-end product innovation capabilities, sophisticated customer data management, partner ecosystem and revenue and pricing management.   

SunTec Offerings

See how we combine components of Xelerate to create specific solutions for digital transformation, revenue management, customer experience orchestration and partner ecosystem management.

Relationship-based Pricing

Enhance customer relationships, share of wallet and operational efficiency through differential and automated pricing. Analyze customer data in real time and deliver context- specific offers at the right time.

Enterprise Product Management

Create and maintain optimized product portfolio with extreme agility. It comes pre-integrated with the relationship-based pricing module and can be seamlessly integrated with
core applications.

Billing & Invoicing

Allows financial institutions to manage all their billing and invoicing requirements including complex charging situations for customers availing multiple products and services. Provides a consolidated statement from across multiple business lines.

Deal Management

Manage the complete deal lifecycle of all the contracts in the enterprise, across products and businesses. Use a single source of truth to streamline and simplify complex negotiations across different geographies, increase profit margins, ensure price transparency and policy compliance.
Track your customers’ lifetime journey, get a complete view of the relationship and make highly personalized offers. You can even bundle offers from other partners in your ecosystem to make an offer your customers just can’t refuse.

Loyalty Management

Determine the true value of every customer relationship regardless of the complexity of your account hierarchies and product bundles and launch effective loyalty programs. Combine your loyalty program with relationship-based pricing, identify upsell and cross-sell opportunities and improve customer retention.

Open Banking Monetization

Embrace the open banking economy – add new business models and revenue sources. Our easy to
manage partner ecosystem allows you to transition from being a mere utility provider to a true value
aggregator.

Taxation

Your one-stop-solution for all GST and VAT regulatory compliance requirements. Configurable framework that seamlessly integrates with business systems across organizational silos, covering tax determination, invoicing, return filing and reporting.
Accelerating your digital transformation journey has never been this simple!

Our Latest Insights

How can banks capitalize on the sizeable opportunity to engage with and support Gen Zers and offer personalized products and services.
The right pricing is key to better profit margins for the banking sector. Banks today find themselves grappling with eroding customer loyalty. Here are some key pricing tips.
Customers today demand more value out of their relationships with their service providers. Banks must, therefore, develop an ‘Experience-First Mindset’, moving away from the traditional products and services mindset.

Discover why “Pricing” will be your hero to deliver superior customer experience journeys.

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