SunTec

SunTec Solutions for Financial Services

Simplifying Digital Transformation

SunTec Xelerate provides financial organizations with the agility and scalability to digitally transform their offerings and reap immediate benefits of product innovation, customer experience management and real-time analytics.

The Transformation Journey Has Just Begun

Banks have spent a lot of money on the customer facing layer, which results in improved customer ratings. But most of them are still unable to utilize data to provide innovative products and personalize the customer experience.

A big impediment to owning the customer experience is the “speed to market” which remains a challenge for most banks.

In today’s scenario, banks face unorthodox competition from the likes of Google and Facebook, to name a few. To remain the choice of customers and be competitive banks must aggressively adopt the digital route and transform their go to market approach.

The Challenges

Legacy Core Replacement

Complex infrastructure, high risk, high rates of failure

Traditional Product Based Business Model

A need to change to a customer focused organization with products designed to meet customer needs and requirements

Time to Market

With increasing pressure launch new products quickly, banks need to manage their offerings effectively

Digital Savvy Customer

Today’s customers demand faster processes, more options and better experience

Expanding Competitive Landscape

BigTech & FinTech's foray into the banking world has added to the pressure on banks to own the customer experience

Open Banking

Lowers entry barriers, need for innovative products, monetizing and managing ecosystem

How SunTec Simplifies Your Transformation Journey?

Xelerate helps banks and financial services organizations adopt Digital Transformation without replacing their legacy core systems. It builds on the robustness of the existing legacy core and enhances it by adding sophisticated customer engagement capabilities by ‘hollowing out customer engagement functions’ and managing it as a horizontal cross-enterprise layer.
These include product innovation capabilities, sophisticated customer data management, partner ecosystem and revenue management and pricing. With this approach, banks can quickly adopt new technologies, add more functionality and capabilities, offer customized products and enhance the customer experience. The goal is to help transition from a product-focused to an agile, customer-first organization.

SunTec Offerings

See how we combine components of Xelerate to create specific solutions for digital transformation, revenue management, customer experience orchestration and partner ecosystem management.

Relationship-based Pricing

Enhance customer relationships, share of wallet and operational efficiency through differential and automated pricing. Analyze customer data in real time and deliver context- specific offers at the right time.

Enterprise Product Management

Create and maintain optimized product portfolio with extreme agility. It comes pre-integrated with the relationship-based pricing module and can be seamlessly integrated with
core applications.

Billing & Invoicing

Allows financial institutions to manage all their billing and invoicing requirements including complex charging situations for customers availing multiple products and services. Provides a consolidated statement from across multiple business lines.

Deal Management

Manage the complete deal lifecycle of all the contracts in the enterprise, across products and businesses. Use a single source of truth to streamline and simplify complex negotiations across different geographies, increase profit margins, ensure price transparency and policy compliance.

Dynamic Offer Management

Track your customers’ lifetime journey, get a complete view of the relationship and make highly personalized offers. You can even bundle offers from other partners in your ecosystem to make an offer your customers just can’t refuse.

Loyalty Management

Determine the true value of every customer relationship regardless of the complexity of your account hierarchies and product bundles and launch effective loyalty programs. Combine your loyalty program with relationship-based pricing, identify upsell and cross-sell opportunities and improve customer retention.

Open Banking Monetization

Embrace the open banking economy – add new business models and revenue sources. Our easy to manage partner ecosystem allows you to transition from being a mere utility provider to a true value aggregator.

Taxation

Your one-stop-solution for all GST and VAT regulatory compliance requirements. Configurable framework that seamlessly integrates with business systems across organizational silos, covering tax determination, invoicing, return filing and reporting.

Our Latest Insights

Global businesses across all industries face tremendous challenges around how to capture market share, retain existing customers and attract new prospects.

The stakes around trust are higher than ever as customers demand personalized financial services, fairer prices, and greater visibility into fee structures.

From Netflix’s viewing recommendations to Amazon’s suggested shopping lists, modern customers expect brands to deliver a seamless contextual experience or personalization.