Creating Exponential Banking
Duration: 07:27 minutes
Enhancing the Customer Journey through Customer-Centric Banking
Duration: 13:20 minutes
Banking Ecosystem and Its Monetization Opportunities in The APAC
Duration: 06:26 minutes
Digital Transformation and Rise of the API Economy
Duration: 16:18 minutes
Ecosystem for Innovation and Value Creation
Duration: 9:42 minutes
Is the SaaS Model a Game-changer That Will Soon Transform the Banking Industry?
Duration: 9:12 minutes
The Need for Hyper-Personalization in the New World
New age competition have led customers to expect a highly personalized omnichannel experience. For banks and financial service companies, hyper-personalization represents a window of opportunity to stay ahead of the curve, delivering true value to customers. Listen to insights from Madhur Jain, SVP & Global Head, Solution Consulting, SunTec, Puneet Kapoor, President – Products, Alternate Channels, and Customer Experience Delivery, Kotak Mahindra Bank Limited, Debashis Kar, Director of Pricing and Billing, HSBC, and Gayathri Parthasarathy, Vice President & Senior Partner, Asia Pacific Banking Leader, IBM Services at IBM.
Duration: 17:40 minutes
The Impact of e-Invoicing on Banking in KSA
In this podcast, our host Peter Donovan Yorke, SVP & Head of Marketing, SunTec, and speaker Sudheer Padiyar, SVP & Regional Head – EMEA at SunTec, discuss about the latest e-Invoicing mandate in KSA, its impact on the banking sector and key considerations that banks must make while adopting an e-Invoicing Solution. Listen now!
Duration: 7:42 minutes
Reimagining Banking with Customer Experience Transformation
Banks may have begun their digital transformation journeys in order to reduce costs or improve productivity. But today, it’s all about elevating the customer experience (CX). In this podcast, we bring you some key insights – from how traditional banks can re-envision their customer experiences to DBS’ incredible digital journey and how you can create a cognitive bank. Listen to Sathish Chandran, SunTec, James Fowle, Commonwealth Bank of Australia, Soneel Raj, Cognizant, Steven Reiter, EY, Likhit Wagle, IBM, and Siew Choo Soh, DBS Bank.
Duration: 14:25 minutes
Offering the Best Deals, Personalized to Each Bank Customer
Sudheer Padiyar, SVP-Sales, SunTec interacts with Rohit Garg, Head of Business Banking and NeoBiz, Mashreq and Clinton Abbott, Director for Banking and Innovation, Arise, on how banks can retain customers and enhance their revenue. Listen now!
Duration: 21:09 minutes
Understanding Changing Customer Expectations in Banking
Listen to Clinton Abbott, Director for Banking and Innovation, Arise, talk about understanding changing customer expectations and building a 360-degree strategy to engage with customers.
Duration: 17:06 minutes
How Banks Can Engage Customers Through Loyalty Programs
Rohit Garg, Head of Business Banking and NeoBiz, Mashreq, shares the importance of loyalty programs and how banks can meet growing customer expectations. Listen here!
Duration: 15:37 minutes
Don’t Just Talk Customer Centricity. Walk It!
In this podcast, our host Aswathi Nandakumar, Senior Manager – Marketing at SunTec and speaker Madhur Jain, SVP & Global Head – Solution Consulting at SunTec, explore the topic of customer centricity, its relevance in the post pandemic world, and how organizations can leverage technology for customer-centric thinking. Listen to unique insights from our experts!
Duration: 15:26 minutes
How Banks Can Build Customer Trust and Enhance Transparency?
Listen to Debashis Kar, Director – Pricing and Billing for HSBC, talk about why building trust is essential to retain customers in this new normal.
Duration: 10:40 minutes
How Digital Transformation Can Shape Customer Centricity
Dr. Thomas L. Hager, VP – Banking & Financial Markets Europe – IBM, shares his thoughts on how financial institutions can leverage digitization and automation to become truly customer-centric.
Duration: 10:00 minutes
Reinforcing Trust and Fairness by Leveraging Technology
Listen to Madhur Jain from SunTec Business Solutions interact with Debashis Kar, Director – Pricing and Billing, HSBC and Dr. Thomas L. Hager, VP – Banking & Financial Markets Europe, IBM, on using technology to build customer trust and ensure customer retention in the new normal.
Duration: 20:57 minutes
Building a Resilient Retail Banking Distribution Strategy
Hear from Madhur Jain, SVP – Solution Consulting at SunTec Business Solutions, on the pandemic’s impact on customer preferences in banking and the importance of holistic customer experience in driving growth.
Duration: 11:37 minutes
Negative Interest Rate Explained
Listen to Madhur Jain, SVP – Solution Consulting at SunTec, on what is negative interest rate policy, its objective and how banks can implement this policy with ease.
Duration: 2:18 minutes
Importance of Skilling & Reskilling
Listen to Prakash P Nair, VP & Head – Human Resources at SunTec share his insights on the importance of skilling and reskilling in the present scenario and what SunTec is doing differently.
Duration: 9:34 minutes
Three Keys to Building Memorable Banking Experiences Part 1
Listen to Jim Marous, Co-Publisher, The Financial Brand, Stephen Schroth, KeyBank, Derik Farrar, Truist, Peter Eliopoulos, Helios Group Advisors, Amit Dua, SunTec and Wei Ke, Simon Kucher & Partners as they delve into the Three Keys to Building Memorable Banking Experiences.
Duration: 21:01 minutes
Three Keys to Building Memorable Banking Experiences Part 2
Hear from Jim Marous, Co-Publisher, The Financial Brand; Stephen Schroth, KeyBank; Derik Farrar, Truist; Peter Eliopoulos, Helios Group Advisors; Amit Dua, SunTec and Wei Ke, Simon Kucher & Partners as they discuss the impact tech firms like Google could have on Banking as an Experience.
Duration: 9:28 minutes
Three Keys to Building Memorable Banking Experiences Part 3
Banks are increasingly looking to improve the customer’s experience in the future. Our experts Jim Marous, Co-Publisher, The Financial Brand; Stephen Schroth, KeyBank; Derik Farrar, Truist; Peter Eliopoulos, Helios Group Advisors; Amit Dua, SunTec and Wei Ke, Simon Kucher & Partners share the biggest challenge that banks must address and some key priorities for them.
Duration: 14:47 minutes
What is Business Agility and How Do Organizations Achieve Their Full Potential
Dr. Srini Srinivasan, Regional Managing Director (South Asia), PMI, shares insights into business agility and the 5 key points for businesses to achieve its full potential.
Duration: 12:11 minutes