The telecom industry is undergoing a phenomenal change, moving from an otherwise static industry to one where products and services are changing dynamically. Legacy revenue streams are declining, and the share of wallet is being challenged by competitive telecom companies and technology vendors. Operators are forced to rethink their customer acquisition and retention strategies – this demands a big change in the thinking and an even bigger change in business operations.
The telecommunication sector, like other industries, is currently caught up in a paradigm shift to digital transformation, which is compelling them to consider new avenues and opportunities to maintain footfalls. Changes in telecommunication markets are driven by rapidly advancing technologies and customer demand for increasingly sophisticated services. Customers today want to freely choose services and then negotiate the terms of those services. To meet this demand a highly flexible product and service bundling capability and a support for complex pricing models is essential.
Comprehensive enterprise catalog management along with full product life cycle management across multiple business lines.
Configurable system that simplifies the service activation to complex network elements and rule-driven activation flow.
Global businesses across all industries face tremendous challenges around how to capture market share, retain existing customers and attract new prospects.
The stakes around trust are higher than ever as customers demand personalized financial services, fairer prices, and greater visibility into fee structures.
From Netflix’s viewing recommendations to Amazon’s suggested shopping lists, modern customers expect brands to deliver a seamless contextual experience or personalization.
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