SunTec

Enabling Digitally Empathetic Enterprises

Increase Customer Lifetime Value | Manage Revenue Effectively

Xelerate

®

- The Game Changer

Xelerate is an award-winning, cloud-native and micro-services-based platform that helps organizations own the customer experience by setting up a system-of-engagement with enhanced product management capabilities, enterprise pricing, revenue management and partner ecosystem management.
It functions as a customer-centric, business middle layer that orchestrates the internal technology landscape to enable effective transformation from a product-based to an agile, customer-first organization.
Xelerate helps organizations create and bundle products, adopt relationship-based pricing strategies, plug revenue leakage, create and configure specific deals, offer partner products, as well as track the revenue and profitability of all products across the enterprise value chain.

Xelerate

- Features

APIs and Extension

The data-independent design ensures that the Xelerate APIs provide flexibility and extensibility and can be used for any context. Backward compatibility is ensured during upgrades with the APIs provided

Micro-services Architecture

Scalability is possible both horizontally and vertically with the micro-services architecture, and cloud deployment is made even easier

Xelerate Business Management Console

Xelerate Business Management Console (XBMC) encapsulates all the technical components inside,
allowing customers to wire and connect processes using the services provided

Cloud Enablement

Elastic scalability is achieved using the micro-service architecture, with all the security aspects covered for Cloud deployment. The platform is flexible and supports multiple cloud providers

Continuous Integration and Deployment

Continuous Integration and Deployment enables faster releases with comprehensive automation of testing as part of the release process

Polyglot Data Persistence

The database is just a store and depending on the business need, multiple types of databases can be used for storage, thereby allowing better horizontal scalability

Own the Customer Experience

As a digital enterprise, your top priority is to make your customers’ life easier and their experience seamless and enjoyable. The needs of your customers must be at the heart of your digital transformation plans. Xelerate provides a unified layer for product innovation and end-to-end product lifecycle management. This allows organizations to quickly add four enterprise capabilities that are critical to owning the customer experience.

Product Management Capabilities

Create unlimited personalized products from your repository of offerings which can also be bundled with your partner offerings

Customer Data Management

Single view of the customer across products, geographies and channels

Partner Ecosystem Management

On-board and manage partners at multiple levels to create the right service bundles for your customers

Pricing Management

Manage pricing, profitability, promote sustainability and meet business challenges with ease

Accelerate your Digital Transformation Journey

Xelerate poses no risk for organizations who want to accelerate their digital transformation journey, without having to replace their functionally stable legacy core systems.

Xelerate simplifies the process by hollowing out customer engagement functions from the core system and managing it as a horizontal cross-enterprise layer. The enhanced product innovation capabilities of the platform coupled with sophisticated customer data management functions and partner ecosystem management enable organizations to effectively realize their revenues across the enterprise value chain.

With this approach, organizations can quickly adopt new technologies, add more functionality and capabilities, offer customized products and enhance the customer experience. The goal is to transition from a product-based to an agile, customer-first organization.

How does Xelerate help Organizations?

Xelerate helps organizations to independently realize their digital transformation aspirations notwithstanding the state of their legacy systems. It provides them with the agility and flexibility required to make their Digital Transformation plans a success. It even allows them to bring together different facets of technology and create new customer experiences.

No Core Replacement

Minimize Risk

Manage Complexity

High Agility

Customer Centricity

Real-time Benefits

Xelerate Products

We offer the flexibility for you to combine components of Xelerate to create specific solutions for digital transformation, revenue management, customer experience orchestration and partner ecosystem management.

Enterprise Product Management

Put the customer at the heart of your enterprise and enable right selling through Xelerate Enterprise
Product Management.  Combined with an end-to-end life cycle management this master catalog
enables managing of personalized products, including both internal as well as external partner products, and helps in setting up a single source of truth for all products and services.

Dynamic Offer Management

Enrich your customer engagement through highly personalized, contextual offers with Xelerate Offer Management. It helps organizations grow customer relationships with a highly configurable offer management capability that enables customer choice, enhances customer relationships, reduces time and cost to market and propels growth through up-sell and cross-sell capabilities.

Deal Management

Mitigate risk and reduce revenue leakage by automating the end-to-end deal process across products, businesses and geographies while ensuring price transparency and compliance with policy using Xelerate Deal Management. It helps manage the sales process right from the construction of the proposal through to the negotiation and closure of the deal.

Relationship-based Pricing Management

Bring pricing to the forefront of your customer engagement strategy by creating an enterprise pricing master for fees, rates and charges. It complements and augments existing core banking capabilities and enables contextual pricing and fairness, enhances transparency for all stakeholders, improves governance and enhances revenue.

Enterprise Billing and Statements Management

Improve the quality of revenue across the enterprise by improving customer transparency and
preventing revenue leakage with Xelerate. It helps build an enterprise capability for multi-product,
multi-entity and hierarchical invoicing for all stakeholders with extremely rich billing and invoicing
capabilities that helps in automating the billing process comprehensively.

Ecosystem Management and Monetization

Embrace the open economy – adopt new business models and increase revenue sources with Xelerate Ecosystem Management and Monetization. Make your organization a true value aggregator through end-to-end management, monitoring, and monetization capabilities across the partner and the customer value chain.

Benefits and Loyalty Management

Improve your share of wallet and engage with customers across product lines with targeted and
differentiated loyalty programs. Organizations can understand and evaluate each relationship,
regardless of the complexity of client and account hierarchies, ensuring faster time to market helping retain existing customers as well as attracting new customers.

Enterprise Indirect Taxation Management

Comply with all indirect tax requirements through an enterprise solution for all aspects of taxation. Xelerate provides an out-of-the-box solution designed to de-clutter core systems, extract the indirect taxation logic and ensure a smooth journey with indirect tax (GST & VAT) compliance.

Our Latest Insights

Global businesses across all industries face tremendous challenges around how to capture market share, retain existing customers and attract new prospects.

The stakes around trust are higher than ever as customers demand personalized financial services, fairer prices, and greater visibility into fee structures.

From Netflix’s viewing recommendations to Amazon’s suggested shopping lists, modern customers expect brands to deliver a seamless contextual experience or personalization.