Personalize, Engage and Grow.

EFMA World Retail Banking Summit 2022

March 15-16, 2022 | Dusit Thani Hotel, UAE

#CustomerDrivenBank

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Banks have come a long way, from facing competition from new-age players to growing customer expectations and the pressure to fast track their digital transformation journeys. Building new capabilities and forging strategic partnerships will be key to staying relevant to customers in the new world.

Against this backdrop, we’re thrilled to be a part of the EFMA World Retail Banking Summit as a Sponsor.

This year will be the year of resolution and powering through the challenges of today, whether its embedded banking, transforming the workforce, personalizing customer experience, tapping into the SME segment, and so much more! Come join us as we unfold industry best practices with other key leaders in the financial services space from around the globe.

Join this insightful session on 'Retail Banker’s Conundrum: Providing a Loan or a Home?'

Speaker: Amit Dua, President and Global Head- Client Facing Group at SunTec

Date and Time: 15th March 2022- 12:15PM

Venue: Dusit Thani Hotel, Sheikh Zayed Road, Trade Centre, DIFC, Dubai, UAE

The banking industry has transformed to become more value-driven than ever. Earlier, banks capitalized on the trust that customers held in them with a product-centric outlook. However, banks are reimagining themselves today to truly make a difference in their customers’ life. How can technology help scale their growth and profitability by focusing more on customer needs rather than the products?

Catch this session as it unfolds pragmatic insights into how retail banks can address relationships at the very core and up their game.

Meet our Experts

Drop by our booth to discover our award-winning cloud-enabled solutions that will enable you to become customer-centric.

AMIT DUA

President and Global Head – Client Facing Group

AMIT DUA

Amit Dua is President and Global Head of Client Facing Group at SunTec Business Solutions. Based in London, he leads Sales, Business Development, Client Engagement, Alliances, and Industry Solutions functions for SunTec globally. Prior to joining SunTec, he served as Vice President & Regional Head for Europe, Americas and Australia, New Zealand as well as Head of Global Alliances for the banking product business of Infosys Limited, a $12 BN global firm. Over the last 26+ years, Amit has handled all the markets in advanced and emerging economies – Europe, Americas including LATAM, Asia, Australia, New Zealand, Middle East and Africa interacting with global and local banks alike. He is a keen business strategist and regularly comments on a range of banking and technology related issues. He has authored several articles and speaks regularly on contemporary topics like trends in banking technology, customer experience management, digital banking, channels, and core banking transformations, to name a few. Amit has a bachelor’s degree in Electronics Engineering and an MBA in Marketing. With his avid interest in customer engagement, Amit can also get extremely competitive on the court as he enjoys playing racket and ball sports including squash, tennis, badminton, cricket, and table tennis. He also finds cooking very therapeutic and spends his Saturday and Sunday evenings cooking a meal for the family. In his free time, Amit enjoys reading non-fiction books, especially corporate histories, and autobiographies. Amit is married with a son and draws strength from his super supportive wife, who infuses energy and positivity into his life.

SUDHEER PADIYAR

Senior Vice President, Sales – EMEA

SUDHEER PADIYAR

Sudheer Padiyar is a seasoned and dynamic sales and marketing professional with over 25 years of experience in the Financial Services and Global Banking Technology Industry. He has successfully led sales and marketing functions across the Americas and Europe for the banking technology solutions from Infosys. During his remarkable career, he has worked closely with CXOs and business leaders of retail and universal banks across Western Europe in defining their transformation road map around Core Banking and Digital. His core competencies include driving customer relationships, business development, interpersonal skills, industry, and product expertise, developing value proposition and solution-based sales techniques to drive the right solutions to address client needs. He has also got an unconventional thinking ability in identifying the problem and implementing innovative solutions. He has led many corporate initiatives such as product licensing and implemented the product licensing policy for leading banking solutions from Infosys.

ROHIT KAPOOR

General Manager – Sales

ROHIT KAPOOR

Rohit Kapoor manages sales at SunTec for the Middle East region. He comes with over 18 years of experience in the software industry and 12+ years in the banking and financial services space. He has extensively engaged with leading banks in the Middle East region to support them in their digital transformation journeys. Over the years, he has acquired rich knowledge in areas such as product and pricing innovation, personalization of customer experience and indirect taxation.

Resources

Today convenience, speed, and security are becoming hygiene factors in banking, while “real-time”, “personalization” and “advice” are increasingly becoming important components of customer-driven banks. Discover how to become a customer-driven bank.

The relationship between banks and their customers has evolved over the past decade, thanks to technology-driven innovations.

By allowing banks to leverage third party applications to expand their product ortfolios, open banking opens the doors to limitless innovation.

Banks around the world have been buffeted by a combination of forces exerted by customers, competitors, and regulators.

Resources

Today convenience, speed, and security are becoming hygiene factors in banking, while “real-time”, “personalization” and “advice” are increasingly becoming important components of customer-driven banks. Discover how to become a customer-driven bank.

The relationship between banks and their customers has evolved over the past decade, thanks to technology-driven innovations.

By allowing banks to leverage third party applications to expand their product ortfolios, open banking opens the doors to limitless innovation.

Banks around the world have been buffeted by a combination of forces exerted by customers, competitors, and regulators.