ABOUT SUNTEC CONFLUENCE

SunTec Confluence 2021 is a leading thought leadership event conducted by the leaders in relationship-based pricing and billing. In its eighth year, SunTec Confluence has become a leading platform for industry and business experts, technology evangelists, C-Suite leaders, and leading analysts from the world’s leading banks, financial services institutions, communication & travel majors, analyst and research advisory firms, and technology and consulting companies.

THEME

CONSCIOUS. CREATIVE. CONNECTED.

As economies emerge from the pandemic and businesses slowly revive, the same rules of a few months earlier will not apply. Enterprises need to be more conscious of changing customer behavior, economic activities and risks, be creative in terms of hyper-personalizing products, nurturing trust and confidence and even more connected to differentiate and serve customers, to enhance delight.

AGENDA

SESSION

Fireside Chat: Value Creation in a Turbulent World

NANDA KUMAR

Founder & CEO of SunTec Business Solutions

TONY ZERUCHA

Managing Editor of Bankless Times

SESSION

The New Goal Post for Digital Transformation – Customer Experience Transformation

STEVEN REITER

Lead – Business Consulting Practice for Financial Services at EY

SONEEL RAJ

Global Head of Banking, Strategy and Solutions at Cognizant

SATHISH CHANDRAN
(Moderator)

President and Global Head – Demand Fulfillment Group, SunTec Business Solutions

SESSION

Talk: Reimagining for Relevance

SIEW CHOO SOH

Managing Director and Group Head of Big Data/AI and Consumer Banking Technology at DBS Bank

SESSION

Hyper-personalization – The Rule for Thriving in the Changing World

GAYATHRI PARTHASARATHY

Vice President & Senior Partner, Asia Pacific Banking Leader, IBM Services at IBM

DEBASHIS KAR

Director of Pricing and Billing at HSBC

PUNEET KAPOOR

President – Products, Alternate Channels and Customer Experience Delivery at Kotak Mahindra Bank Limited

MADHUR JAIN
(Moderator)

SVP & Global Head, Solution Consulting, SunTec Business Solutions

SESSION

Keynote: Creating the Cognitive Bank

LIKHIT WAGLE

General Manager, Global Banking Industry at IBM

SESSION

Eco-system for Innovation and Value Creation – To Compete or Collaborate

JO JAGADISH

Head of Corporate Products, Services & Innovation at TD

ENRICO CAMERINELLI

Senior Analyst at Aite Group

GORDON LITTLE

CEO of FNB Commercial Banking

AMIT DUA
(Moderator)

President and Global Head – Client Facing Groups, SunTec Business Solutions

SESSION

Talk: What Does a Conscious, Creative, Connected Future Look Like?

MARK STEVENSON

Advisor, Author and Futurist

SPEAKERS

SunTec Confluence 2021 will host industry thought leaders, technology evangelists, visionaries, C-Suite executives, and leading analysts. Meet some of our key speakers.

DEBASHIS KAR

Director of Pricing and Billing at HSBC

Enrico Camerinelli

Senior Analyst at Aite Group

GAYATHRI PARTHASARATHY

Vice President & Senior Partner, Asia Pacific Banking Leader, GBS APAC at IBM

Gordon Little

CEO of FNB Commercial Banking

JO JAGADISH

Head of Corporate Products, Services & Innovation at TD

LIKHIT WAGLE

General Manager, Global Banking Industry at IBM

MARK STEVENSON

Advisor, Author and Futurist

Nanda Kumar

Founder & CEO of SunTec Business Solutions

PUNEET KAPOOR

President – Products, Alternate Channels and Customer Experience Delivery at Kotak Mahindra Bank Limited

Siew Choo Soh

Managing Director and Group Head of Big Data/AI and Consumer Banking Technology at DBS Bank

Soneel Raj

Global Head of Banking, Strategy and Solutions at Cognizant

Steven Reiter

Lead – Business Consulting Practice for Financial Services at EY

Tony Mwai

Business Development Manager, IBM

Tony Zerucha

Managing Editor of Bankless Times

MEET OUR PANEL CHAIRS

Amit Dua

President and Global Head – Client Facing Group at SunTec Business Solutions

Madhur Jain

SVP & Global Head – Solution Consulting at SunTec Business Solutions

Sathish Chandran

President and Global Head – Demand Fulfillment Group at SunTec Business Solutions

TITLE SPONSOR

WHY ATTEND?

Interact

Join over 200 C-level executives and leaders from more than 50 leading organizations representing financial services, telecom and travel industries

Insights

5 sessions with speakers from across the globe sharing insights and the latest industry trends

Engage

Connect and set up 1:1 meetings anytime during the event

CONFLUENCE OVERVIEW

Keynote Session

Gain thought-provoking insights on how organizations can navigate the changing business landscape and accelerate digital transformation to be more connected to their customers.

Panel Discussions

Join digital roundtable discussions with the industry’s brightest minds on topics such as hyper-personalization, ecosystem monetization and digital transformation.

Customer Stories

Re-imagine possibilities and hear some transformation success cases.

Landscape

Get your questions addressed LIVE or access the sessions on-demand, as well as receive supporting resources to help you along your journey.

Networking

Surpass geographic boundaries and virtually exchange business cards with key industry contacts.

INSIGHTS

Leading with Empathy – Why Modern Businesses Must Focus on Human Centric Experiences

Empathy or the ability to empathize with others is one of the most crucial factors that decide a person’s emotional intelligence and how they interact with others.

Co-locating SunTec Xelerate on IBM Z Running Linux Lets Banks Have Their Cake and Eat It Too

Many large, well-known global banks run their core banking applications on IBM Z and IBM LinuxONE systems because these workhorse platforms are reliable, deliver high performance and offer unparalleled security.

Playing the Trust Card

In the new digital economy, customer trust will be the differentiator between business success and failure. Given the disruption of the last year, it is now fairly evident that digital transformation is a critical driver of business resilience and growth.

Please email us at [email protected] , should you have any queries about SunTec Confluence 2021. We’d be glad to help.

Discover how pricing plays a crucial role when formulating strategies to deliver superior customer experience.

Getting Tech Right: Selecting the Right Software Products to Fulfil the Digital Demands of Banking How must banks gear up for a digital future? Be an early mover and get the Finextra impact study:

Banks Need the Right Technology Solutions to Minimize Revenue Leakage While They Become Customer-Driven

Celent's Take on SunTec Xelerate: Helping Banks Adopt Customer-Centric Product Strategies

Six-in-10 banks cite real-time account balance information as the most important service that they offer to corporate customers. Find out more on how to reinvent account analysis.

What Drives the People at SunTec? Explore inspiring testimonials and employee experiences, one story at a time

Discover how pricing plays a crucial role when formulating strategies to deliver superior customer experience.

Getting Tech Right: Selecting the Right Software Products to Fulfil the Digital Demands of Banking How must banks gear up for a digital future? Be an early mover and get the Finextra impact study:

Banks Need the Right Technology Solutions to Minimize Revenue Leakage While They Become Customer-Driven

Celent's Take on SunTec Xelerate: Helping Banks Adopt Customer-Centric Product Strategies

Six-in-10 banks cite real-time account balance information as the most important service that they offer to corporate customers. Find out more on how to reinvent account analysis.

What Drives the People at SunTec? Explore inspiring testimonials and employee experiences, one story at a time

ABOUT SUNTEC CONFLUENCE

THEME

CONSCIOUS. CREATIVE. CONNECTED.

AGENDA

SESSION

SESSION

SATHISH CHANDRAN (Moderator)

SESSION

SESSION

MADHUR JAIN (Moderator)

SESSION

SESSION

AMIT DUA (Moderator)

SESSION

SPEAKERS

DEBASHIS KAR

Enrico Camerinelli

GAYATHRI PARTHASARATHY

Gordon Little

JO JAGADISH

LIKHIT WAGLE

MARK STEVENSON

Nanda Kumar

PUNEET KAPOOR

Siew Choo Soh

Soneel Raj

Steven Reiter

Tony Mwai

Tony Zerucha

MEET OUR PANEL CHAIRS

Amit Dua

Madhur Jain

Sathish Chandran

TITLE SPONSOR

WHY ATTEND?

Interact

Insights

Engage

CONFLUENCE OVERVIEW

Keynote Session

Panel Discussions

Customer Stories

Landscape

Networking

INSIGHTS

Leading with Empathy – Why Modern Businesses Must Focus on Human Centric Experiences

Playing the Trust Card

Let's Connect

Let’s Transform Your Business Together!

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All Rights Reserved. © 2025 SunTec Business Solutions.

SunTec® and Xelerate® are registered trademarks of SunTec Business Solutions.

Keep up with the latest updates from SunTec on

All Rights Reserved. © 2025 SunTec Business Solutions.

SunTec® and Xelerate® are registered trademarks of SunTec Business Solutions.

SATHISH CHANDRAN
(Moderator)

MADHUR JAIN
(Moderator)

AMIT DUA
(Moderator)

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