SunTec

April 22, 2021 7:00AM EST | 12:00PM GMT | 4:30PM IST | 7:00PM SGT

ABOUT SUNTEC CONFLUENCE

SunTec Confluence 2021 is a leading thought leadership event conducted by the leaders in relationship-based pricing and billing. In its eighth year, SunTec Confluence has become a leading platform for industry and business experts, technology evangelists, C-Suite leaders, and leading analysts from the world’s leading banks, financial services institutions, communication & travel majors, analyst and research advisory firms, and technology and consulting companies.

THEME

CONSCIOUS. CREATIVE. CONNECTED.

As economies emerge from the pandemic and businesses slowly revive, the same rules of a few months earlier will not apply. Enterprises need to be more conscious of changing customer behavior, economic activities and risks, be creative in terms of hyper-personalizing products, nurturing trust and confidence and even more connected to differentiate and serve customers, to enhance delight.

AGENDA

  • TIME (EST)
  • 7:00AM – 7:20AM
  • 7:25AM – 8:15AM
  • 8:15AM – 8:30AM
  • 8:30AM – 9:15AM
  • 9:15AM – 9:35AM
  • 9:35AM – 10:15AM
  • 10:15AM – 10:45AM
  • 10.00AM – 10.20AM

SESSION

Fireside Chat: Value Creation in a Turbulent World
Founder & CEO of SunTec Business Solutions
Managing Editor of Bankless Times

SESSION

Fireside Chat: Value Creation in a Turbulent World
Founder & CEO of SunTec Business Solutions
Managing Editor of Bankless Times

SESSION

The New Goal Post for Digital Transformation – Customer Experience Transformation
Executive General Manager at the Commonwealth Bank of Australia
Lead – Business Consulting Practice for Financial Services at EY
Global Head of Banking, Strategy and Solutions at Cognizant

SATHISH CHANDRAN
(Moderator)

President and Global Head – Demand Fulfillment Group, SunTec Business Solutions

SESSION

Talk: Reimagining for Relevance
Managing Director and Group Head of Big Data/AI and Consumer Banking Technology at DBS Bank

SESSION

Hyper-personalization – The Rule for Thriving in the Changing World
Vice President & Senior Partner, Asia Pacific Banking Leader, IBM Services at IBM
Director of Pricing and Billing at HSBC
President – Products, Alternate Channels and Customer Experience Delivery at Kotak Mahindra Bank Limited

MADHUR JAIN
(Moderator)

SVP & Global Head, Solution Consulting, SunTec Business Solutions

SESSION

Keynote: Creating the Cognitive Bank
General Manager, Global Banking Industry at IBM

SESSION

Eco-system for Innovation and Value Creation – To Compete or Collaborate
Head of Corporate Products, Services & Innovation at TD
Senior Analyst at Aite Group
CEO of FNB Commercial Banking

AMIT DUA
(Moderator)

President and Global Head – Client Facing Groups, SunTec Business Solutions

SESSION

Talk: What Does a Conscious, Creative, Connected Future Look Like?
Advisor, Author and Futurist

SESSION

Enhance Customer Experience in a Fast-growing Digital Environment
Business Development Manager, IBM

MADHUR JAIN

SVP & Global Head, Solution Consulting, SunTec Business Solutions

TIME (EST)

SESSION

Fireside Chat: Value Creation in a Turbulent World
Founder & CEO of SunTec Business Solutions
Managing Editor of Bankless Times

SESSION

The New Goal Post for Digital Transformation – Customer Experience Transformation
Executive General Manager at the Commonwealth Bank of Australia
Lead – Business Consulting Practice for Financial Services at EY
Global Head of Banking, Strategy and Solutions at Cognizant

SATHISH CHANDRAN
(Moderator)

President and Global Head – Demand Fulfillment Group, SunTec Business Solutions

SESSION

Talk: Reimagining for Relevance
Managing Director and Group Head of Big Data/AI and Consumer Banking Technology at DBS Bank

SESSION

Hyper-personalization – The Rule for Thriving in the Changing World
Vice President & Senior Partner, Asia Pacific Banking Leader, IBM Services at IBM
Director of Pricing and Billing at HSBC
President – Products, Alternate Channels and Customer Experience Delivery at Kotak Mahindra Bank Limited

MADHUR JAIN
(Moderator)

SVP & Global Head, Solution Consulting, SunTec Business Solutions

SESSION

Keynote: Creating the Cognitive Bank
General Manager, Global Banking Industry at IBM

SESSION

Eco-system for Innovation and Value Creation – To Compete or Collaborate
Head of Corporate Products, Services & Innovation at TD
Senior Analyst at Aite Group
CEO of FNB Commercial Banking

AMIT DUA
(Moderator)

President and Global Head – Client Facing Groups, SunTec Business Solutions

SESSION

Talk: What Does a Conscious, Creative, Connected Future Look Like?
Advisor, Author and Futurist

SESSION

Enhance Customer Experience in a Fast-growing Digital Environment
Business Development Manager, IBM

MADHUR JAIN

SVP & Global Head, Solution Consulting, SunTec Business Solutions

SPEAKERS

SunTec Confluence 2021 will host industry thought leaders, technology evangelists, visionaries, C-Suite executives, and leading analysts. Meet some of our key speakers.

DEBASHIS KAR

Director of Pricing and Billing at HSBC

Enrico Camerinelli

Senior Analyst at Aite Group

GAYATHRI PARTHASARATHY

Vice President & Senior Partner, Asia Pacific Banking Leader, GBS APAC at IBM

Gordon Little

CEO of FNB Commercial Banking

James Fowle

Executive General Manager at the Commonwealth Bank of Australia

JO JAGADISH

Head of Corporate Products, Services & Innovation at TD

LIKHIT WAGLE

General Manager, Global Banking Industry at IBM

MARK STEVENSON

Advisor, Author and Futurist