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Creating Intuitive Customer Experiences

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Customer experience is a subjective aspect. However, when organizations emphasize on being intuitive towards customer needs, their problems and how they can solve them, that’s when creating intuitive CX becomes the heart of value creation.

In this on-demand discussion, hear from thought leaders about:

  • The role of data processing and data management to create value-driven and holistic CX
  • Use cases and industry examples of customer value creation
  • Takeaways for a post-pandemic era for banks and why they’re here to stay

Watch the Webinar

Speaker/s:

Beth Coronel
Beth Coronel
Corporate Banking Group Head, Rizal Commercial Banking Corporation (RCBC), Philippines
Tony Poulos
Tony Poulos
Managing Editor, Disruptive Asia
Stephen Miller
Stephen Miller
Stephen Miller is a Senior Director, Working Capital Management Solutions & Transformation at RBC. He leads teams responsible for the strategy, development, partnerships and commercialization of RBC’s Payments, Cash Management & FX Solutions supporting RBC’s commercial clients from Small Business to Multinational. Stephen has been involved in Commercial Banking for over 20 years, holding leadership roles in product, strategy and sales across domestic and global Financial Institutions. Stephen is passionate about bringing solutions to market that enable and simplify commercial clients digital and Working Capital Management strategies providing them competitive advantage.
Clinton Abbott
Clinton Abbott
Clinton Abbott is the Director for Banking and Innovation at Arise, a leading African investment company. He is a diversified core banking and IT specialist, who is passionate about spearheading functional design within the banking sector both locally and abroad to enhance the customers banking experience. A seasoned expert with more than 25 years’ experience across multiple core banking platforms he has played an instrumental role in using technology and innovation to transform banking systems across the globe. Prior to joining Arise he fulfilled the role of Head of Functional Architecture at Standard Bank.