Customer expectations from banking services were changing dramatically even before the pandemic, with customers demanding seamless and personalized experience especially high service levels. While banks were already going digital and adopting technology transformation programs to retain and grow customers, the pandemic further accelerated this phenomenon. In disruptive times like these, banks need to reimagine the way they engage with customers, offering them transparency and flexibility.
Join our webinar to gain industry-specific insights into how you can focus on customer centricity to survive and thrive in this digital economy.
Key topics that will be covered include:
- Creating a digital bank that is choice, transparency, and self-service driven
- Establishing a changed ecosystem in terms of systems and structure
- Building capability to win customer loyalty