The pandemic has been one of the most prominent black swan events for businesses globally. The banking industry has had to do a complete rethink of systems, processes, and business models. With changing customer behavior and rise in consumer expectations, financial institutions have had to recalibrate their strategies to deliver consistent value.
In this on-demand discussion, you will discover:
- Key challenges facing most banks today
- Understanding the modern customer to offer value and ensure engagement
- How to create a digital infrastructure that is flexible and agile and supports an ecosystem of partners