If you have an obsession to drive quality in a world-leading product organization then this position is for you….

Experience: 4 - 5 years

Locations: Trivandrum, Bangalore or Chennai

SunTec is the world’s #1 relationship-based pricing and billing company. More than 130 clients in 45+ countries rely on SunTec to provide hyper-personalized products, offers, pricing, loyalty programs, tax compliance, and billing for over 400 million end-customers. SunTec products are based on our cloud-native and cloud-agnostic, API-first, micro-services-based proprietary platform, Xelerate and are delivered on-premise, on private cloud and as SaaS. SunTec was founded three decades ago and has global operations including the USA, UK, Germany, UAE, Singapore, Canada, Australia, and India.

You will work with us as a Quality Engineer filling the crucial role of managing the quality of our global range of products. Your career can see a significant upward path solely depending on your attitude and aptitude given the strategic importance that SunTec lays on quality programs and processes.

You would get an opportunity to drive Quality Assurance activities end-to-end starting with process definition, implementation, maintaining the Quality Management System, work very closely with senior management of various functions in driving process improvements, roll out of end-to-end product management & project management tools, coordinate with external vendors for driving quality certifications like ISO, SOC and so on, exposure that you would never get in any larger firms.

Role:

  • Ensure the quality of each deliverable of assigned projects (each QA is accountable for a predefined number of projects) and ensure the release to the customer by meeting all the defined quality standards (measured by the number of defects).
  • Ensure effective RCA’s and permanent resolution of defects. (Measured by defect recurrences). Ensure the compliance of processes and policies through effective audits and timely response to corrective actions (measured by non-conformances).
  • Continuously improve the processes and practices across SunTec whereby transforming SunTec to a best-in-class process-driven organization (measured by number of improvements).

Responsibilities:

  • Use awareness on ISO 9001, ISO 27001, CMMI and Agile frameworks to drive process improvements in the organization.
  • Assist in rolling out of appropriate processes and guidelines which will help in end-to-end product development and release of defect free products to customers.
  • Monitor process compliance on a regular basis, conduct audits to highlight non-compliance of processes.
  • Propagate process awareness across the organization through regular proactive interventions.
    Continuously interact with the assigned projects/ departments and ensure that every deliverable meets the quality standards.
  • Assess technology and industry trends as well as trends in emerging technologies in quality management and continuously build the same into SunTec’s capabilities over a period of time.
    Ensure effective RCAs happen across the organization and help identify impactful preventive actions with the help of Technical Architects, Function Owners and Product Owners resulting in process improvement and defect reduction.
  • Timely identification of non-conformance and implement the corrective actions within the accepted time limit based on severity.
  • Be a champion of an identified improvement initiative in the organization and contribute to drive improvements in that area.
  • Ensure process awareness across the organization by conducting various process awareness sessions and training.
  • Identify opportunities for automation which will streamline the product development lifecycle and project management activities.
  • Identify opportunities for improvement by analyzing various metrics and coordinating the effort to implement granular improvements in the system.

Skills:

  • Working experience in quality frameworks & methodologies like ISO, CMMI & Agile.
  • Good understanding of software development and software quality assurance practices.
  • Basic understanding of Project Management concepts.
  • Hands-on experience in MS Office & any project management and bug tracking tools.

 

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