SunTec

ABOUT SUNTEC CONFLUENCE

SunTec Confluence 2021 is a leading thought leadership event conducted by the leaders in relationship-based pricing and billing. In its eighth year, SunTec Confluence has become a leading platform for industry and business experts, technology evangelists, C-Suite leaders, and leading analysts from the world’s leading banks, financial services institutions, communication & travel majors, analyst and research advisory firms, and technology and consulting companies.

THEME

CONSCIOUS. CREATIVE. CONNECTED.

As economies emerge from the pandemic and businesses slowly revive, the same rules of a few months earlier will not apply. Enterprises need to be more conscious of changing customer behavior, economic activities and risks, be creative in terms of hyper-personalizing products, nurturing trust and confidence and even more connected to differentiate and serve customers, to enhance delight.

AGENDA

  • SESSIONS
  • Session 1
  • Session 2
  • Session 3
  • Session 4
  • Session 5
  • Session 6
  • Session 7

SESSION

Fireside Chat: Value Creation in a Turbulent World
Founder & CEO of SunTec Business Solutions
Managing Editor of Bankless Times

SESSION

Fireside Chat: Value Creation in a Turbulent World
Founder & CEO of SunTec Business Solutions
Managing Editor of Bankless Times

SESSION

The New Goal Post for Digital Transformation – Customer Experience Transformation
Executive General Manager at the Commonwealth Bank of Australia
Lead – Business Consulting Practice for Financial Services at EY
Global Head of Banking, Strategy and Solutions at Cognizant

SATHISH CHANDRAN
(Moderator)

President and Global Head – Demand Fulfillment Group, SunTec Business Solutions

SESSION

Talk: Reimagining for Relevance
Managing Director and Group Head of Big Data/AI and Consumer Banking Technology at DBS Bank

SESSION

Hyper-personalization – The Rule for Thriving in the Changing World
Vice President & Senior Partner, Asia Pacific Banking Leader, IBM Services at IBM
Director of Pricing and Billing at HSBC
President – Products, Alternate Channels and Customer Experience Delivery at Kotak Mahindra Bank Limited

MADHUR JAIN
(Moderator)

SVP & Global Head, Solution Consulting, SunTec Business Solutions

SESSION

Keynote: Creating the Cognitive Bank
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