Reimagining Banking with Customer Experience Transformation

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Banks may have begun their digital transformation journeys in order to reduce costs or improve productivity. But today, it’s all about elevating the customer experience (CX). In this podcast, we bring you some key insights – from how traditional banks can re-envision their customer experiences to DBS’ incredible digital journey and how you can create a cognitive bank. Listen to Sathish Chandran, SunTec, James Fowle, Commonwealth Bank of Australia, Soneel Raj, Cognizant, Steven Reiter, EY, Likhit Wagle, IBM, and Siew Choo Soh, DBS Bank.

Duration:14:25 minutes

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