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Creating the Cognitive Bank

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Customers are used to high levels of personalization and seamless digital experiences offered by e-commerce brands, food companies or even streaming platforms. They expect the same level of engagement and digital experiences from their banks today.

Banks will have to think like their customers and invest in customer facing processes to become a cognitive bank.

In this on-demand session, you will discover:

  • How banks can embrace technology-enabled innovations to become cognitive
  • Key aspects of retail banking transformation
  • Four critical outcomes to achieve from large-scale transformation


Watch the Webinar


Likhit Wagle
Likhit Wagle
Likhit Wagle has led and advised Banking and Insurance clients around the world on business transformation programs that have realized major improvements in the clients’ net promoter scores, revenue growth and profitability. Likhit is responsible for IBM’s world-wide banking business – IBM’s largest sector by revenue and profits. Likhit’s mission is to grow the industry on a consistent, sustainable and profitable basis by making IBM the partner of choice for Digital Re-invention. Likhit is responsible for developing and executing IBM’s strategy, including the enhancement of external eminence, selection and development of IBM’s client portfolio in the sector and the deployment of industry specific solutions including a rapidly growing ecosystem of partners. Nurturing, managing and developing industry talent and expertise which underpins IBM’s strategic differentiation is a key part of his responsibilities. Likhit is a member of IBM’s Management Board for the Industry and also a member of the Acceleration Team which consists of the top 300 executives in the Corporation that has been hand-picked by the Chairman of IBM. He is also a founder member of the Industry Academy – a community of the foremost industry experts in IBM.