Customers are used to high levels of personalization and seamless digital experiences offered by e-commerce brands, food companies or even streaming platforms. They expect the same level of engagement and digital experiences from their banks today.
Banks will have to think like their customers and invest in customer facing processes to become a cognitive bank.
In this on-demand session, you will discover:
- How banks can embrace technology-enabled innovations to become cognitive
- Key aspects of retail banking transformation
- Four critical outcomes to achieve from large-scale transformation