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Humanizing Businesses: How Can Technology Help?

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Customers are on the driver’s seat today. They expect greater convenience, the best value for their money, and on-demand personalized services. This has inspired organizations to rethink strategies to become customer-centric, ways to drive better value throughout the customer’s lifecycle and how they can use technology to humanize the customer experience.

Watch this insightful discussion to discover:

  • What trends are we seeing in terms of customer expectations of CX, and their idea of an ‘ideal’ service provider?
  • With hyper-personalization and embedded banking gaining more prominence, how can banks revolutionize customer journeys with technology and data?
  • While being data-centric is key, what must be done to strike the balance between customer privacy and organizational proactivity to be data-centric?

Watch the Webinar

Speaker/s:

Sathish Chandran
Sathish Chandran
Sathish heads the Demand Fulfilment Group at SunTec comprising Product Engineering, Delivery, Support, Product & Delivery Assurance and CoE teams. With more than 25 years of experience in the software industry and nearly 15 years in revenue management and customer experience, he ensures delivery of our solutions with the highest quality, in the shortest time possible. He manages a proactive support organization which is aligned with our clients’ needs.
Kartik Tadepalli
Kartik Tadepalli
Kartik comes with over 15+ years of experience internationally working as a senior finance leader. He has an outstanding track record of achieving results across customer and shareholder outcomes. He started his career in banking in GE Money in UK as a Risk Analyst and transitioned into Product and Pricing Management in CBA, having led large teams and transformation programs across the transactions and deposits business across both the retail and business bank’s over the last 5 years. This included leading the liabilities portfolio through very tumultuous low interest rate environment, developing and rolling out new products, large scale end to end transformation programs on productivity, customer experience etc. Currently he is the General Manager for business deposits and customer pricing, where he leads a team of over 100 people across business and technology and is accountable for Australia’s biggest deposit book. He also leads the delivery of the Strategic Billing and Pricing program committed to offering superior and seamless experiences to customers negotiating a price and subsequently the overall billing experience.